Frequently Asked Questions
Everything you need to know about your Dune London order
What are your standard shipping times and costs?
We offer standard delivery within 3-5 working days for $5.00, or complimentary shipping on all orders over $150. Express 2-day delivery is also available at checkout for an additional fee.
How do I return an item that doesn't fit?
You can return any unworn items in their original packaging within 28 days of purchase. Use the pre-paid return label included in your parcel or visit one of our standalone stores for a free return.
Are your leather products ethically sourced?
Yes, we are committed to responsible sourcing. The majority of our leather is sourced from tanneries certified by the Leather Working Group (LWG) to ensure high environmental and ethical standards.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support PayPal, Apple Pay, and Klarna for interest-free installment options.
How should I care for my Dune London shoes?
To prolong the life of your footwear, we recommend using a protective spray before the first wear. For suede, use a specialized brush, and for leather, apply a high-quality cream or wax regularly.