Returns & Exchanges

At Dune London, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unworn items in their original packaging. Whether you shopped online or in-store, we provide several convenient ways to return your products for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place your unworn footwear or accessories into their original branded box and secure them inside a protective shipping bag.

• 3.
  Choose a Return Method

  Select your preferred courier or drop-off point to generate a prepaid shipping label or a digital QR code for paperless returns.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to your original payment method within 5 to 10 working days.